Shipping Info

Shipping Policy

At Assorts Machine Tools, we ensure safe, reliable, and timely delivery of our products. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Bulk or customized orders may take additional processing time.

2. Shipping Locations

  • We currently deliver across India.

  • For international shipping, customers must contact us before placing an order.

3. Shipping Methods We use reliable and trusted logistics partners depending on the product type:

  • Courier services for small tools and accessories.

  • Surface transport for heavy machinery.

  • Freight transport for bulk industrial orders.

  • Note: The shipping method depends on product size, weight, and destination.

4. Estimated Delivery Time

  • Metro Cities: 3–7 business days

  • Non-Metro / Remote Areas: 5–10 business days

  • Heavy Machinery: 7–15 business days

  • Delivery times are estimates and may vary due to external factors.

5. Shipping Charges Shipping charges are calculated based on:

  • Product weight and dimensions.

  • Delivery location.

  • Shipping method.

  • Applicable charges will be displayed at checkout or shared separately for heavy orders.

6. Packaging & Handling

  • Products are securely packed using industry-standard materials.

  • Heavy machines are packed in wooden or reinforced packaging to avoid transit damage.

  • Special care is taken for precision tools.

7. Order Tracking

  • Once shipped, customers will receive tracking details via email or WhatsApp.

  • Tracking availability depends on the specific shipping partner.

8. Delivery Conditions

  • Please ensure someone is available to receive the order at the delivery address.

  • For heavy items, unloading assistance may be required from the customer.

  • Delivery is limited to ground level unless otherwise agreed.

9. Damaged or Missing Shipments

  • Any damage or missing items must be reported within 24 hours of delivery.

  • Customers should provide clear photos/videos for verification.

  • Do not accept visibly damaged packages without noting it to the courier.

10. Delays or Non-Delivery

  • We are not responsible for delays caused by courier partners, natural calamities, or unforeseen circumstances.

  • In case of a delay, our team will assist in coordinating with the shipping provider.